Frequently Asked Questions
Here are some of the common questions we get asked.
Browse our online shop, add your preferred products to your cart and proceed through checkout. Once your order has been confirmed, we will prepare it for delivery or pickup.
We accept bank transfers, Pocket and supported credit or debit cards. Available payment options will be shown during checkout.
Yes. We provide delivery within Brunei. Free delivery is available with a minimum purchase of 3 items or B$ 15.00.
Yes. You may select pickup and collect your order from Techsurged at The Walk, Beribi. Please wait for confirmation that your order is ready before visiting.
Orders are generally delivered within one to three working days after payment has been confirmed. Delivery times may vary during public holidays, promotions or periods of high order volume.
Our products are available through selected supermarkets, beauty stores and authorised resellers across Brunei. Visit our Where to Buy page for the latest list of locations.
Returns or exchanges are only accepted in accordance with our Terms and Conditions Policy. Please inspect your order upon receipt and contact us promptly if an item is incorrect, damaged or defective.
You can contact us through the website contact form, WhatsApp or our social media channels. Our team will assist with order, delivery and product enquiries.
Please contact us as soon as possible after placing your order. Changes or cancellations may only be possible before the order has been prepared, dispatched or collected.
Contact us promptly with your order details and clear photos of the item and packaging. We will review the issue and assist you according to our Returns and Refund Policy.